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UK: Best electricity supplier

Articles / Eco-business
Posted by gfoat on Jan 11, 2012 - 03:48 PM

Good Energy, the UK's only 100% renewable electricity supplier, has been voted best electricity supplier in a customer satisfaction survey conducted by Which?, the independent consumer watchdog, for a second time.

Juliet Davenport [1], Good Energy's CEO said: "We're really pleased to be topping the Which? customer satisfaction survey for energy suppliers for a second time. Because we differentiate ourselves on the basis of where we buy our power, the relationship we have with our customers is vitally important. It is thanks to this renewable portfolio that we have been able to deliver stable energy prices over the past few years. We think our score is reflective of the combination of our customers feeling appreciated together with consistent pricing."

Which? received responses from over 8000 energy users across the UK and ranked suppliers according to their customer satisfaction scores and likelihood of recommending their supplier to a friend. Good Energy topped the list of suppliers which included the Big 6 and a number of other smaller companies.

The survey results can be seen in the February issue of Which? Magazine, published today. Suppliers were rated across all aspects of their business from customer service to energy efficiency advice and billing. Good Energy scored the highest rating of 84%, a big improvement on its previous table-topping score of 79%.

Good Energy continues to hold its prices steady, having maintained an electricity price freeze throughout 2011 when all the major energy suppliers were raising theirs and currently on average costs around 3% less than the standard domestic electricity tariff from the Big Six.

To compare the costs of switching your supply visit www.goodenergy.co.uk/price-comparison [2]

Notes

  • Good Energy is unique in the electricity supply industry by selling only 100% renewable electricity. Its standard electricity tariff is certified under the independent Green Energy Supply Scheme. To compare the fuel mix of other suppliers please visit: www.electricityinfo.org/suppliers.php

  • More than 28,000 homes and businesses across the UK have switched to Good Energy
  • Good Energy supports a pioneering community of 10,000 independent renewable generators that use wind, small-scale hydro, solar power and sustainable biogeneration to generate homegrown energy.
  • The Green Energy Supply Certification Scheme ensures that a minimum of 50kg of CO is abated for each customer each year. Good Energy has chosen to do this through investment in renewable heat projects that benefit local communities
  • Good Energy has won numerous awards including: Sunday Times Green Company 2009; Observer Ethical Award for best online retail initiative 2009; and CEO Juliet Davenport won PLUS markets CEO of the Year in 2009 and 2010 West of England Business of the Year 2009.
  • Good Energy currently costs around 3% less on average than the standard domestic electricity tariff from the Big Six, based on an average Profile 1 electricity customer using 3,300kWhs per year. Compared to Big Six standard tariffs offered across all 14 supply regions of the UK.



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    Links in this article
      [1] http://www.goodenergy.co.uk/about/our-people/juliet-davenport
      [2] http://www.goodenergy.co.uk/price-comparison